Shipping Policy

 

New Heritage Feed Co. (NHFC) would like to thank you for choosing to purchase our products. The following page contains NHFC’s shipping policy.

How much does shipping cost?
Shipping is free for all orders.

Where do you ship your products?
NHFC ships to all of the continental United States. We do not ship to Alaska, Hawaii or internationally.

How is my product shipped?
Products are shipped using FedEx Ground or other carrier partner.

How long after my order will my product will be shipped?
Orders placed before 12:00 pm (noon) central time will be shipped out the same day. Orders placed after 12:00 pm (noon) will be shipped out the next business day. Exceptions may apply.

How long does shipping take?
Depending upon your location, shipping can take 1-5 business days from the time it leaves the warehouse.

Do you ship to P.O. boxes or APO/FPO addresses?
Due to the size of products, it is not recommended to ship to P.O. or APO/FPO addresses. If you cannot ship directly to your location, contact your local FedEx store and ask for them to hold it your shipment for you at their location.

What days do you ship?
Order processing and shipping takes place on normal business days, Monday through Friday. If an order is placed Friday, it will be processed on Monday and shipped out Monday.

How do I cancel an order?
Customers have from the time they place the order to the time the product is shipped to cancel the order. This can vary depending upon the time and day it is placed. Orders placed before 12:00 pm (noon) central time have until 12:00 pm (noon) same day to cancel their orders. Orders placed after 12:00 pm (noon) central time have until 12:00 pm (noon) next business day to cancel their orders.

What do I do if I receive a product damaged from shipping?
If you receive a product damaged during shipping, please file a complaint with FedEx or other carrier partner as per our Return Policy [link].

What do I do if my package is lost or missing?
If your package was scheduled to arrive but hasn’t, please contact FedEx or affected carrier partner about the issue. If the issue cannot be resolved via connecting with the shipping company, please reach out to NHFC’s customer service at (844)385-6739 or [email protected]. We will open a case and work with you to resolve the issue.