Return Policy

 

New Heritage Feed Co. (NHFC) strives to give achieve 100% customer satisfaction at all times. However, NHFC is aware that sometimes returns are necessary and accidents happen. The following document outlines the policy and steps for a customer to take when they are not satisfied with their product. NHFC guarantees to handle your case as swiftly and completely as possible.

I. WITHIN 30 DAYS OF PURCHASE – DEFECTS
NHFC can offer a 100% credit or product replacement for a bagged product that was a result of defective manufacturing, or as a result of a processing error by NHFC when processing your order. If an order is damaged due to shipping, please contact the carrier to file a claim.

II. WITHIN 30 DAYS OF PURCHASE – PRODUCT SATISFACTION
If a customer is not happy with their product, NHFC will work with them on a case-by-case basis to reach a satisfactory resolution with the customer.

III. AFTER 30 DAYS – ANY RETURNS
After a 30 day period of a customer receiving an order, NHFC will work with a customer on a case-by-case basis to attempt to reach a satisfactory solution.

New Heritage Feed Co. is limited in returns due to the bio-security risk and remaining in line with the Food Safety Management Act. Customers may be responsible for return shipping.

STEPS FOR PRODUCT RETURNS

  1. Take pictures of any damage or faults in the product.
  2. Either call NHFC’s customer service line (844) 385-6739 or email [email protected] to receive a case number.
  3. If emailing, please include documentation of damage or faults in the product and include a description of the complaint.
  4. At this point, a customer service representative will guide you through the rest of the process.