New Heritage Feed Co. (NHFC) strives to give achieve 100% customer satisfaction at all times. However, NHFC is aware that sometimes returns are necessary and accidents happen. The following document outlines the policy and steps for a customer to take when they are not satisfied with their product. NHFC guarantees to handle your case as swiftly and completely as possible.
I. WITHIN 30 DAYS OF PURCHASE – DEFECTS
NHFC can offer a 100% credit or product replacement for a bagged product that was a result of defective manufacturing, or as a result of a processing error by NHFC when processing your order. If an order is damaged due to shipping, please contact the carrier to file a claim.
II. WITHIN 30 DAYS OF PURCHASE – PRODUCT SATISFACTION
If a customer is not happy with their product, NHFC will work with them on a case-by-case basis to reach a satisfactory resolution with the customer.
III. AFTER 30 DAYS – ANY RETURNS
After a 30 day period of a customer receiving an order, NHFC will work with a customer on a case-by-case basis to attempt to reach a satisfactory solution.
New Heritage Feed Co. is limited in returns due to the bio-security risk and remaining in line with the Food Safety Management Act. Customers may be responsible for return shipping.
STEPS FOR PRODUCT RETURNS
- Take pictures of any damage or faults in the product.
- Either call NHFC’s customer service line (844) 385-6739 or email [email protected] to receive a case number.
- If emailing, please include documentation of damage or faults in the product and include a description of the complaint.
- At this point, a customer service representative will guide you through the rest of the process.